Shopping Information
Domestic Shipping (Australia)
Shipping services available within Australia, delivery partners used, estimated delivery timeframes, PO Box availability, and parcel collection procedures.
International Shipping
International delivery options, carriers used, tracking availability, estimated delivery times, and factors that may affect delivery such as customs clearance.
Shipping Fees & Delivery Options
Explanation of standard, express, and secure delivery charges, including additional fees for premium shipping services.
Delivery Timeframes & Dispatch Responsibility
Estimated delivery periods after dispatch and clarification of responsibility transfer once parcels are handed over to the carrier.
Address Accuracy & Failed Deliveries
Customer responsibility for providing correct shipping information, consequences of incorrect or incomplete addresses, and re-shipping fees.
Lost or Damaged Parcels
Steps customers should take if a parcel arrives damaged or appears tampered with, and carrier responsibility once dispatched.
