Returns Policy
How to Start a Return or Exchange
Process for requesting a return or exchange through the online portal and how to proceed for requests outside the return window.
Return & Exchange Eligibility Conditions
Timeframe for returns, item condition requirements, hygiene restrictions, non-returnable items, and final sale exclusions.
Return Shipping & Handling
Information on discounted return shipping labels, free replacement shipping, packaging requirements, restocking fees, and transit responsibility.
Processing & Assessment Time
Expected processing times once returned items are received and conditions under which returns may be declined.
Refunds
Refund approval process, payment method refunds, non-refundable costs, and return shipping deductions.
Faulty Items & Warranty Claims
How to report faulty items, information required for assessment, and case-by-case warranty evaluation.
Sizing & Purchase Intent
Policy regarding intentional incorrect sizing purchases and pre-dispatch size confirmation for fitted products.
